Returns

No returns will be accepted more than 90 days after shipment for any reason. Before 90 days, no returns will be accepted without prior authorization. If it is necessary to return material to us, please contact the appropriate sales department for a return authorization number and forwarding instructions.

Returned material will be subject to a restocking charge of 20% for catalog items. Special orders cannot be returned unless defective.

Repairs

Note: All repairs sent to the factory must include an RMA number and a valid purchase order to cover the amount of the repair. Packages lacking these documents will be returned COD.

To obtain an RMA number or for any other information about factory refurbishment, contact the appropriate service department.

If you are returning a valve, actuator, pump, or detector, please include a Decontamination Report (.pdf). M6 and M50 pumps also require a Failure Report.