Returns
Important! Damaged shipments must remain with the original packaging for freight company inspection. Inspect shipments upon receipt and report shortages and incorrect or damaged material to us immediately.
No returns will be accepted more than 90 days after shipment for any reason. Before 90 days, no returns will be accepted without prior authorization. If it is necessary to return material to us, please contact the appropriate sales department for a return authorization number and forwarding instructions.
Returned material will be subject to a restocking charge of 20% for catalog items. Special orders cannot be returned unless defective.
Repairs
Note: All repairs sent to the factory must include an RMA number, a VICI Repair Request/Failure report (pdf), and a valid purchase order to cover the amount of the repair. Packages lacking these documents will be returned COD.
To obtain an RMA number or for any other information about factory refurbishment, contact the appropriate repair department.
Factory repairs
Factory repair service is offered for:
| • Injectors and valves Cheminert Diaphragm Valco • Actuators, air and electric • Combo pressure regulators • Combo valves • Detectors (PDD and TCD) |
• Dynacalibrators • Flow controllers • Heated helium and nitrogen purifiers • M Series liquid handling pumps • Micrometering (needle) valves • On/off and prime/purge valves |
