Ordering information

Our sales personnel will work with you by email, phone, or fax to determine the best products for your specifications. Our Houston, Brockville, and Schenkon offices serve different regions of the world. For phone numbers and email addresses that reflect your service area, please click on the appropriate link below, or consult a list of our international distributors. OEM customers are always welcome to deal directly with VICI.

North, South, and Central America (except for Canada)
Australia and New Zealand
Europe
The Middle East
Asia
All other countries or regions
International distributors

Credit cards

We accept:

   

Valco Instruments in Houston, Texas also accepts:

Conditions of sale

There is no minimum order.
Terms are net 30 days.
Prices are subject to change without notice.

Shipping

Returns

No returns will be accepted more than 90 days after shipment for any reason. Before 90 days, no returns will be accepted without prior authorization. If it is necessary to return material to us, please contact our Sales Department for a return authorization number and forwarding instructions.

Returned material will be subject to a restocking charge of 20% for catalog items. Special orders cannot be returned unless defective.

Repairs

Note: All repairs sent to the factory must include an RMA number and a valid purchase order to cover the amount of the repair. Packages lacking these documents will be returned COD.

To obtain an RMA number or for any other information about factory refurbishment, contact the appropriate service department.

If you are returning a valve, actuator, pump, or detector, please include a Decontamination Report (.pdf). M6 and M50 pumps also require a Failure Report.

Notice: VICI reserves the right to correct errors and change prices, designs, or specifications without notice or liability. The information in this site is correct to the best of our knowledge, but is not guaranteed to be so. VICI assumes no responsibility with respect thereto.